Privacy Policy

9pokies Casino respects the privacy of players and aims to handle personal information in a careful, transparent and secure way. This policy applies to information collected through the website, account services, customer support channels and other services connected with the casino platform. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and any other notices provided when information is collected.

Personal information means information that identifies a person or could reasonably be connected with them. The information handled will depend on how a player uses the website, the services requested, the information required for verification and the choices made about communications. Some information may be provided directly by a player, while other information may be collected automatically when the website or account is used.

By using the website, players acknowledge that information may be handled for the purposes described in this policy. Where consent is required, it may be requested at the relevant point of collection. Players may withdraw consent for certain activities, such as marketing communications, although this will not affect processing that is necessary to provide account services, meet legal obligations, prevent fraud or protect the platform.

Information is handled only for appropriate business, service, security and compliance purposes. The main reasons for using player information include running the account, providing casino services, processing transactions, communicating with players and maintaining a safe and reliable website.

• To create, maintain and administer player accounts.
• To verify identity, age and account information and to carry out customer due diligence checks.
• To process deposits, withdrawals, payments, refunds and related transaction enquiries.
• To detect, investigate and prevent fraud, money laundering, account misuse, collusion, unauthorised access and other suspicious or harmful activity.
• To provide customer support, respond to questions, manage complaints and communicate important account or service information.
• To operate, test, maintain and improve the website, including monitoring performance, resolving technical problems and understanding general usage patterns.
• To send service communications and, where permitted and selected by the player, marketing communications about relevant services or updates.
• To meet applicable legal, regulatory, tax, accounting, security and gambling-related obligations, and to respond to lawful requests.

Information may be shared where reasonably necessary for these purposes. For example, information may be provided to payment providers, identity and verification services, technology and hosting providers, customer support partners, security and fraud prevention services, professional advisers or other suppliers that help operate the platform. These service providers are expected to handle information only as needed for the services they provide and to use appropriate safeguards.

Information may also be disclosed when necessary to protect players, the website or other people, to investigate suspected misconduct, to enforce the website’s terms, or to comply with a lawful request. If the business or relevant website operations change ownership, information may be transferred as part of that change, subject to appropriate handling requirements. Personal information is not intended to be sold as a standalone product.

Players may have rights relating to the personal information held about them. These rights can depend on the circumstances, the type of request and any legal or operational requirement that applies. A request should include enough information to identify the relevant account and clearly explain what is being requested.

• Access: request a copy of personal information held about you, subject to applicable exceptions and verification requirements.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, dispute or transaction purposes.
• Marketing consent: withdraw consent to marketing communications at any time. Players can also use an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent does not stop essential account, transaction or security communications.

To exercise these rights or ask a question about privacy, contact support@9pokiescasino.wtf. The request may need to be checked before information is released or changed, helping to prevent unauthorised access to an account. A response will be provided within a reasonable timeframe, subject to the nature of the request, the information available and any applicable requirements.

If a player is not satisfied with how a privacy request has been handled, they should first contact support@9pokiescasino.wtf so the issue can be reviewed. Players may also have the option to seek independent privacy assistance or make a complaint through an appropriate external channel available in their location.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on the website. Players should review this page periodically, particularly before continuing to use the services after a material change.