9pokies Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit, register with or use 9pokies Casino. Please read them carefully before creating an account or participating in any available casino activity.

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1. About these Terms

These Terms & Conditions form an agreement between you and 9pokies Casino in relation to your use of the website, your player account and any services made available through the website. By accessing the website, registering an account or using any available service, you confirm that you have read, understood and accepted these Terms. If you do not agree with any part of them, you must not use the website or its services.

Table of contents

These Terms should be read together with any other rules, notices, policies or conditions displayed on the website. Additional rules may apply to particular games, promotions, payment methods or features. Where additional conditions apply, they will be made available before or when the relevant service is used. If there is an inconsistency between these Terms and a specific set of conditions, the specific conditions may apply to that service.

The website is intended for people who are legally permitted to access and use online gambling services in their location. You are responsible for checking the laws that apply to you before using the website. Access to the website does not mean that its services are available or lawful in every location. 9pokies Casino may restrict access where required by law, regulation, technical controls or internal risk procedures.

Changes to these Terms

These Terms may be updated from time to time to reflect changes to the website, available services, legal requirements, security measures or business practices. The latest version will be published on the website and will apply from the date it is posted, unless a different effective date is stated. You should review the Terms regularly. Continuing to use the website after an update means that you accept the revised Terms.

2. Account registration and eligibility

You must meet the minimum legal age and all other eligibility requirements that apply in your location before opening or using an account. You must not register or play if you are under the applicable legal age, are prohibited from gambling, are subject to a self-exclusion arrangement, or are otherwise not permitted to use the service.

When registering, you must provide information that is accurate, complete and current. This may include information needed to verify your identity, age, location, source of funds or payment method. You must update your details if they change. Providing false, misleading, incomplete or outdated information may result in account restrictions, suspension or closure.

Each person may generally have only one personal account unless 9pokies Casino expressly permits otherwise. An account must be registered in your own name and used only by you. You must not open an account for another person, allow another person to use your account, or transfer your account to someone else.

Account security

You are responsible for keeping your login details, passwords, devices and account information secure. Do not share your password or allow another person to access your account. If you believe that your account has been accessed without permission, or that your login details have been lost or compromised, notify 9pokies Casino through the support options available on the website as soon as possible.

You are responsible for activity carried out through your account unless you have reported unauthorised access promptly and the circumstances show that you were not at fault. 9pokies Casino may request identity or security checks before allowing access, processing transactions or making changes to an account.

Verification checks

To meet legal, regulatory, responsible gambling and anti-fraud requirements, 9pokies Casino may verify your identity, age, address, payment details or source of funds. You may be asked to provide documents or other information. Processing may be delayed while checks are completed. If requested information is not provided, cannot be verified or raises a concern, access to some or all services may be restricted.

3. Games, bets and payments

Games and other gambling services are provided subject to the rules displayed for the relevant product. Before participating, you should review the available game information, stake options, outcomes and any specific conditions. By placing a bet or taking part in a game, you confirm that you understand the applicable rules and accept the result determined under those rules.

A transaction or bet may be accepted, declined, cancelled or voided where permitted by the applicable rules or where there is a technical error, interrupted connection, suspected fraud, system malfunction, incorrect information or another circumstance that affects the integrity of the service. Where a material error occurs, reasonable steps may be taken to correct the error and restore the position that would have applied without it.

You must only use payment methods that are owned by you or that you are authorised to use. Payment information must be accurate and must not be used to disguise the source of funds or the identity of the person making a transaction. 9pokies Casino may decline, reverse or restrict a transaction where it cannot be properly authorised, verified or processed.

Available deposit and withdrawal methods, processing requirements, transaction rules and any applicable charges will be shown on the website or during the relevant transaction. Processing times may depend on the payment provider, verification requirements, weekends, public holidays, banking procedures, technical issues and other circumstances outside the direct control of 9pokies Casino. You should check the information presented before confirming a transaction.

You must not use the account as a bank account, payment service or means of transferring funds between people. Transactions must have a genuine gambling purpose and may be reviewed for fraud prevention, money laundering prevention, chargeback risk or other security reasons. Unusual or suspicious activity may lead to an account review and appropriate restrictions.

Promotions and bonuses

If promotions, bonuses, free plays or other incentives are offered, they may be subject to separate promotional terms. Those terms may include eligibility requirements, participation limits, expiry dates, wagering conditions, game restrictions, withdrawal rules and other conditions. You should read the relevant promotion terms before accepting or using an offer. Unless expressly stated otherwise, accepting one offer does not create an entitlement to another offer.

9pokies Casino may withdraw, change, suspend or refuse a promotion where permitted by the relevant promotional terms or where misuse, error, fraud or a breach of the rules is suspected. Only one person may benefit from an offer where the offer is limited to one person, household, account, device, payment method or other identifying factor.

4. Responsible gambling and acceptable use

Gambling should be treated as entertainment, not as a way to earn income, solve financial problems or recover losses. Set a budget before you play and only use money that you can afford to lose. Never gamble with money needed for rent, bills, food, debt repayments or other essential expenses.

Set personal spending and time limits before starting.
Take regular breaks and avoid chasing losses.
Do not gamble when affected by alcohol, drugs, stress or strong emotions.
Keep gambling separate from everyday financial responsibilities.
Ask for help if gambling is becoming difficult to control.
Use available account controls, cooling-off options or self-exclusion tools where appropriate.

You can request information about available responsible gambling tools through the support options provided on the website. A request to restrict or close an account may be reviewed and applied in accordance with the relevant process. You must not try to bypass a restriction, self-exclusion arrangement or account closure by opening another account or using another person's account.

Prohibited conduct

You must use the website honestly, lawfully and in accordance with these Terms. You must not manipulate a game, exploit an error, use automated software, create false accounts, interfere with website security, reverse engineer the service, introduce malicious code, or use the website for fraud, money laundering or any other unlawful purpose.

You must not attempt to gain an unfair advantage through collusion, identity misuse, payment abuse, bonus abuse, chargebacks made without a valid reason, or any other activity that may compromise the fairness or security of the website. 9pokies Casino may investigate suspected breaches and may take action that is reasonable and permitted under the applicable rules.

If you identify a technical error, incorrect result or security issue, do not attempt to use it to obtain an advantage. Report it through the support options available on the website. Deliberately exploiting an error may result in the relevant activity being cancelled and your account being reviewed.

5. Suspension, intellectual property and general legal terms

9pokies Casino may suspend, limit or close an account where required by law, where verification is incomplete, where responsible gambling concerns arise, where a breach of these Terms is suspected, or where activity presents a security, fraud or operational risk. An account may also be restricted if a payment is reversed, disputed or cannot be confirmed. Where appropriate, you may be informed of the reason for a restriction, although information may be withheld where disclosure could compromise security, an investigation or a legal obligation.

If your account is closed, you must stop using the website and must not attempt to create or access another account without permission. Any remaining balance will be handled in accordance with the applicable rules, verification requirements and legal obligations. Amounts connected with fraud, unlawful conduct, disputed transactions or a breach of these Terms may be withheld or reviewed where permitted by law.

Website content and availability

The website, including its text, graphics, software, design, logos and other content, is owned by or licensed to 9pokies Casino or its relevant providers. You may use the website only for personal and lawful purposes. You must not copy, reproduce, distribute, modify, publish, sell or commercially exploit website content without prior permission, except where a right cannot lawfully be excluded.

Reasonable efforts may be made to keep the website available and information accurate, but uninterrupted access cannot be guaranteed. The website may be unavailable because of maintenance, updates, technical faults, telecommunications issues, third-party services or events outside reasonable control. You are responsible for your device, internet connection, software and security settings.

Liability and disputes

To the extent permitted by law, 9pokies Casino is not responsible for loss caused by your failure to follow these Terms, misuse of your account, inaccurate information supplied by you, interruptions outside reasonable control, or unauthorised access resulting from your failure to protect your login details. Nothing in these Terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law or other applicable law.

If you have a question, concern or complaint, you should first use the support or contact process published on the website and provide enough information for the matter to be reviewed. You should keep relevant transaction details and correspondence. Complaints will be considered under the applicable internal process and any rights you have under relevant law remain unaffected.

These Terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not amount to a permanent waiver of that provision.

By continuing to use 9pokies Casino after reading these Terms, you confirm that you understand the rules applying to the website and agree to comply with them. If you are unsure about any provision, stop using the service and seek independent legal or financial advice before proceeding.