Responsible Gaming

9pokies Casino is committed to promoting safer gambling and helping players keep gambling enjoyable, controlled and within their means. Gambling should be treated as entertainment, not as a way to make money or recover financial losses.

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Our approach to safer gambling

Responsible gaming means making informed choices about whether, when and how you gamble. It includes setting personal boundaries, understanding the risks and taking action when gambling begins to feel difficult to control. 9pokies Casino encourages every player to consider their gambling behaviour regularly and to use available controls whenever they are needed.

Table of contents

Online gambling can be enjoyable for some adults, but it also carries a genuine risk of financial, emotional and social harm. Outcomes are based on chance, and no strategy can guarantee a win. Previous results do not determine future results. A losing session is not a reason to increase your stakes, and a winning session should not be treated as proof that you can consistently make money from gambling.

Gamble only with money you can afford to lose after essential expenses have been paid. Never use rent, mortgage payments, bills, food money, borrowed funds or money set aside for important commitments to gamble. If gambling affects your ability to meet everyday responsibilities, stop playing and seek support.

Basic safer gambling principles

Set a clear spending limit before you start and do not exceed it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household spending.
Do not chase losses by increasing your stakes or playing for longer.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Treat wins as occasional outcomes, not as income.
Do not borrow money or sell possessions to fund gambling.
Talk to someone you trust if you are concerned about your behaviour.

Tools and account controls

Safer gambling controls can help you manage your activity before it becomes a problem. The options available may depend on the services offered, your account and applicable requirements in your location. Read the information shown in your account carefully and choose controls that match your personal circumstances.

Possible controls

Deposit limits, which can help restrict the amount added to an account over a selected period.
Loss or wagering controls, where available, to help manage the amount or activity associated with gambling.
Session or time reminders, which can prompt you to review how long you have been playing.
Account breaks, which can provide a temporary period away from gambling.
Self-exclusion, which can restrict access for a selected period or until further review.
Activity and transaction information, which can help you understand deposits, withdrawals, wagers and results.

A limit is most effective when it is set before gambling begins. Consider setting a limit that reflects your actual entertainment budget rather than an amount you hope to win. Once a control has been set, do not try to work around it by opening another account, using another person’s account or asking someone else to gamble on your behalf.

If you want to take a break or exclude yourself, use the relevant account option or contact the available support channel through the website. A request may require identity or account checks. During a break or self-exclusion period, do not attempt to access the service through another account. If you share devices with other people, consider taking steps to prevent accidental access.

Blocking gambling advertisements, removing saved payment details and using device or banking controls may provide additional support. These measures are not a replacement for professional help, but they can make it easier to follow a decision to stop or reduce gambling.

Recognising when gambling may be a problem

Problem gambling does not look the same for everyone. It can develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. You do not need to wait for a serious crisis before asking for help.

Consider taking a break and seeking advice if any of the following statements apply to you:

You spend more time or money gambling than you intended.
You repeatedly try to reduce or stop gambling but find it difficult.
You think about gambling for much of the day or feel restless when you cannot gamble.
You gamble to escape stress, sadness, boredom, anxiety or other difficult feelings.
You chase losses by returning to gamble in an attempt to win back money.
You hide your gambling, the amount you spend or the time you spend playing.
You borrow money, use credit or miss bills because of gambling.
You argue with family, friends or colleagues about your gambling.
You feel guilt, shame, anxiety or low mood after gambling.
You neglect work, study, sleep, health or personal responsibilities.
You continue gambling even though it is causing financial or personal harm.

Answering yes to one or more of these questions does not mean you should feel ashamed. It is a sign that additional support may be useful. Stop gambling, tell someone you trust and contact an Australian gambling support service or qualified health professional for confidential guidance.

Getting help in Australia

Support is available for people who are worried about their own gambling, as well as for family members, friends and other people affected by someone else’s gambling. Australian support services can provide information, counselling, practical assistance and referrals. Help may be available online, by telephone or in person, depending on the service and your location.

You can search for an Australian gambling support service through official government health or community service websites. State and territory services may offer different programmes, so choose an option that is appropriate for where you live. A general practitioner, mental health professional or community health service may also be able to provide support or refer you to a specialist.

If someone close to you is affected

Gambling harm can affect household finances, trust and relationships. If you are supporting another person, protect essential money and important documents, avoid lending money for gambling and set clear boundaries. You are not responsible for controlling another adult’s choices, and you can seek support for yourself even if the person gambling does not want help.

If gambling has created immediate financial or personal danger, focus first on safety. Contact the appropriate emergency or crisis service in your area. If you or someone else may be at immediate risk of harm, seek urgent assistance without delay.

For questions about account controls, breaks or self-exclusion, use the support options displayed on the 9pokies Casino website. Support can explain the available process and any information needed to manage your account. Support cannot guarantee gambling results, recover losses or provide financial advice.

Important player responsibilities

You must comply with the applicable laws and account requirements in your location. Online gambling is for adults only. Do not allow anyone under the legal age to access, use or play through your account. Keep your login details private and do not allow another person to gamble using your account.

Before gambling, make sure you understand the relevant game information, rules, risks and account conditions. Check your balance and transaction history regularly. If you notice activity you do not recognise, stop using the account and raise the matter through the available support process.

Gambling should never interfere with your health, relationships, employment, education or financial obligations. If you are unsure whether gambling is safe for you, the safest choice is not to gamble. Taking a break early can prevent a concern from becoming more serious.

Responsible gaming is an ongoing commitment, not a single decision. Review your limits, monitor your behaviour and be honest with yourself about the effect gambling has on your life. If your circumstances change, adjust your approach or stop gambling altogether. 9pokies Casino supports players who choose to reduce, pause or end their gambling activity.